质量控制管理认证
- 1 - Introduction to quality
- 1 - Introduction
- 2 - Dimensions of Product Quality
- 3 - Dimensions of Service Quality
- 4 - The Determinants of Quality
- 5 - Responsibility for Quality
- 6 - Consequences of Poor Quality
- 2 - Total Quality Management
- 7 - The Costs of Quality
- 8 - Evolution of QM
- 9 - Modern quality management
- 10 - Total Quality Management
- 11 - Brief Description of TQM
- 12 - ELEMENTS of TQM
- 13 - TQM vs traditional organizations
- 3 - Statistical Concepts in Quality Control
- 14 - Quality Control
- 15 - Control charts
- 16 - Control charts for variables
- 17 - Table of control chart constraints
- 18 - R charts
- 19 - P chart and Numerical Example
- 20 - Control charts for attributes and p charts
- 21 - Numerical Example 2
- 22 - c chart
- 23 - Numerical Example 3
- 24 - Run test and Numerical Example p1
- 25 - Run test and Numerical Example p2
- 26 - Numerical Example 5
- 4 - Quality Control Tools
- 27 - Quality control tools
- 28 - Flowcharts
- 29 - Check sheets
- 30 - Histogram
- 31 - Pareto principle
- 32 - Scatter diagram
- 33 - Control charts
- 34 - Causeandeffect diagram
- 5 - Acceptance Sampling
- 35 - Acceptance sampling
- 36 - Numerical example
- 37 - Sampling plan
- 38 - Single sampling plan
- 39 - Double sampling plan
- 40 - Multiple sampling plans
- 41 - Operating characteristic curve
- 42 - AQL Accepted Quality level
- 6 - Process Capability
- 43 - Operating characteristic curve of proportion
- 44 - Sampling distribution and process distribution
- 45 - Central limit theorem
- 46 - Process capability analysis
- 47 - Three cases of process variability
- 48 - Capability index
- 49 - Numerical example process capabilities
- 7 - Six Sigma
- 50 - Intro to six sigma
- 51 - Six sigma components
- 52 - Six sigma implementation
- 53 - Six sigma methodology
- 54 - Defects per million opportunities
- 55 - Numerical dpmo