管理发展计划（MDP）
- 1. Design Thinking and Creativity for Innovation
- 1. Meaning and Importance
- 2. Empathise
- 3. Define the Problem Statement
- 4. Idea generation and Brainstorming
- 5. Prototype and Test
- 6. Case study
- 2. Business Analysis Techniques
- 1. SWOT Analysis
- 2. PESTLE Analysis
- 3. Business Acumen
- 1. Meaning and Importance
- 2. Common terminologies
- 3. Common KPIs
- 4. Business Model Canvas
- 5. Case study - Business Model Canvas
- 4. Sales and Service Excellence
- 1. GUEST model
- 2. Gain attention
- 3. Understand Needs
- 4. Explain about the serviceproduct
- 5. Suggest and Objection Handling
- 5. Process Improvement
- 2. 5S
- 3. Case-study
- 4. Case-study
- 5. Case-study
- 7. People Management
- 3. In-Person Interview
- 6. Performance Management Meaning
- 7. What should we assess
- 8. Key Characteristics
- 9. SMART goal setting
- 10. KRAs and KPIs
- 12. Maslow's hierarchy of needs
- 8. Email etiquette
- 1. Meaning and Importance
- 9. Leadership Quotient (LQ)
- 1. Self-Assessment and common myths
- 2. Assertive Communication techniques