处理和服务客户​​以保留和增长

上次更新时间：2024-09-26
课程售价: 2.9 元
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课程内容

1 - Introduction

2 - Service Recovery Paradox

3 - Concept of Exceptional Customer Service Moment of Truth

4 - Complaint Management

5 - Handling Variety of Complaining Customers

6 - Golden Sutras of Excellent Customer Service Experience Part 1

7 - Golden Sutras of Excellent Customer Service Experience Part 2

8 - How to Say No to the Customer

9 - Good Will LetterEmail

10 - Summary Quiz and Action Plan